About

Comprehensive customer support platform offering shared inbox, knowledge base, live chat, and in-app messaging capabilities. Help Scout provides everything startups need to build a world-class support team with unlimited users and AI-powered tools for scaling customer communications.

Tiers

Help Scout Plus - 6 Months Free

up to 100

Complete customer support platform with no limitations for eligible startups

6 months free access to Help Scout Plus (no limitations)
Unlimited users and AI-powered tools
Shared inbox, knowledge base, and live chat
In-app messaging and customer management
Integration with 90+ tools and world-class support

Eligibility

New Help Scout customers only
Incorporated tech startup
Less than two years old
Generating under $1 million in annual recurring revenue (ARR)
Bootstrappers welcome (no funding requirements)

Effort: Very low 1 step to apply

Apply for Help Scout Startup Program. Complete the application form to get 6 months free access Apply Now ↗

FAQ

What is included in Help Scout Plus?

Help Scout Plus includes unlimited users, shared inbox, knowledge base, live chat, in-app messaging, customer management, detailed reports, AI-powered tools, and integrations with 90+ tools. There are no limitations during the 6-month free period.

What are the eligibility requirements?

To qualify, your company must be a new Help Scout customer, an incorporated tech startup less than two years old, and generating under $1 million in annual recurring revenue (ARR). Unlike other programs, there are no funding requirements - bootstrappers are welcome.

How much can the knowledge base reduce email volume?

Help Scout's knowledge base can help reduce email volume by up to 30% by enabling customers to find answers to common questions themselves.

What companies use Help Scout?

Teams from Slack, Reddit, Figma, Segment, Zapier, and AngelList all started and scaled with Help Scout. Today their platform powers more than 12,000+ growing businesses.